Jill McDonald

As Executive Vice President, Global Chief Restaurant Experience Officer, Jill is responsible for building an end-to-end approach to McDonald’s restaurants that improves the experience for our customers and restaurant teams. Her remit covers Global Operations, Design, Development, Franchising, Supply Chain and Menu Category Management.

Jill began her career as a marketing trainee at Colgate Palmolive and later joined British Airways, rising through the company to eventually lead Global Marketing. She first joined McDonald’s as Chief Marketing Officer for our UK business and Northern Europe in 2006.

In 2010, Jill became the Managing Director for our UK business and President of Northern Europe, sustaining strong performance across all metrics of our company, including a strengthened brand, a reinvigorated employee experience, and double-digit sales growth, all while fostering successful franchisee performance and engagement.

After a highly successful tenure, Jill spent seven years outside of McDonald’s, building on her deep marketing experience and leading several consumer-focused businesses, including Halfords, Marks & Spencer Clothing & Home, and Costa Coffee.

She returned to McDonald’s in 2022 to serve as President, International Operated Markets (IOM), where she accelerated the IOM Segment’s next phase of growth, elevated our marketing, and leveraged creative excellence to enhance our crew and customer experience.

Jill holds a BA in Business Studies from Brighton University, United Kingdom, and a Chartered Institute of Marketing Diploma. She served as a Non-Executive Director of InterContinental Hotels Group (IHG) and was a member of the Audit Committee and Chair of the Responsible Business Committee when she retired in 2023.